Krabi Marketplace Vendor Guide

Welcome to KrabiLife – Your Platform to Sell Local and Reach Global!
This guide will walk you through everything you need to know to set up, manage, and grow your store on KrabiLife. Let’s get started!

1. Getting Started

1.1 Register as a Vendor

1. Click “Join us” on the homepage.
2. Fill out the registration form with your details.
3. Verify your email address to activate your account.

1.2 Complete Your Profile

1. Log in to your Vendor Dashboard.
2. Add your store name, logo, and a short description to introduce your brand.
3. Provide contact information so customers can reach you.

2. Setting Up Your Store

2.1 Add Products

1. Go to Products > Add New in your dashboard.
2. Fill in product details:
   • Title: Name of the product.
   • Description: Highlight features, benefits, and unique selling points.
   • Images: Upload high-quality photos (minimum 3-4 images).
   • Price: Set a competitive price.
   • Categories/Tags: Add relevant tags to make your product easy to find.
3. Choose product type: Physical, Digital, or Variable (e.g., sizes, colors).
4. Click Publish to list your product.

2.2 Manage Inventory

1. Track stock levels in the Inventory tab.
2. Enable Low Stock Alerts to stay on top of restocking.

2.3 Set Shipping Options

1. Choose Flat Rate, Free Shipping, or Weight-Based Shipping.
2. Specify Local (Krabi/Thailand) and Global shipping rates.
3. Offer Local Pickup for customers in Krabi.

3. Managing Orders

3.1 View Orders

1. Go to Orders in your dashboard to see all customer orders.
2. Filter by Status: Processing, Completed, or Cancelled.

3.2 Process Orders

1. Confirm orders and update statuses (e.g., Shipped, Delivered).
2. Add Tracking Numbers for shipped orders.

3.3 Handle Returns/Refunds

1. Review return requests and process refunds if necessary.
2. Communicate with customers to resolve issues promptly.

4. Payments & Withdrawals

4.1 Set Up Payment Methods

1. Go to Payment Settings in your dashboard.
2. Choose your preferred payment method:
   • Cryptocurrency (via CryptoPay).
   • Bank Transfer.

4.2 Request Withdrawals

1. Go to Withdraw in your dashboard.
2. Enter the amount you wish to withdraw.
3. Choose your preferred withdrawal method (crypto or bank transfer).
4. Submit the request – payments are processed within 3-5 business days.

5. Promoting Your Store

5.1 Use Discounts & Coupons

1. Create Coupons in your dashboard to attract customers.
2. Set Discount Rules: Percentage, fixed amount, or free shipping.

5.2 Leverage Social Media

1. Share your store link on Facebook, Instagram, and other platforms.
2. Use hashtags like #KrabiLife and #BuyLocalSellGlobal.

5.3 Encourage Reviews

1. Ask satisfied customers to leave product reviews.
2. Respond to reviews to build trust and credibility.

6. Tips for Success

6.1 Optimize Product Listings

• Use clear, descriptive titles and high-quality images.
• Add keywords to improve search visibility.

6.2 Offer Excellent Customer Service

• Respond to inquiries quickly and professionally.
• Resolve issues promptly to build customer loyalty.

6.3 Stay Active

• Regularly update your inventory and add new products.
• Promote seasonal or special offers to attract more buyers.

7. Support & Resources

7.1 Help Center

• Visit our Help Center for FAQs and tutorials.

7.2 Contact Support

• Reach out to our team at support@krabilife.com for assistance.

7.3 Join the Community

• Connect with other vendors in the KrabiLife Vendor Forum.
• Share tips, ask questions, and grow together.

8. Terms & Policies

• Review our Vendor Agreement and Shipping Policies to ensure compliance.
• Familiarize yourself with Return & Refund guidelines.

Start Selling Today!

KrabiLife is here to help you succeed. Whether you’re selling handmade crafts, local delicacies, or unique products, we’re here to connect you with buyers locally and globally. Let’s grow together!

Ready to transform your business?

Register Your Business