Frequently Asked Questions
General Questions
What is KrabiLife Marketplace?
KrabiLife is a community-focused online marketplace serving Krabi residents, Thai locals, and Western expats. Our platform connects local vendors with customers, creating a vibrant online shopping community in the Krabi region.
Who can shop on KrabiLife?
Anyone can shop on our marketplace! We welcome customers from Krabi, throughout Thailand, and international shoppers interested in products from our region.
Shopping
How do I place an order?
- Browse products or search for specific items
- Add items to your cart
- Proceed to checkout
- Choose your payment method
- Enter shipping information
- Confirm your order
What payment methods do you accept?
We accept:
- Cryptocurrencies through CryptoPay
- Cash on delivery
How do I track my order?
Log into your account and visit the “My Orders” section to track your purchases. You’ll also receive email updates about your order status.
For Vendors
How do I become a vendor?
Click the “Become a Vendor” link in our main menu to start the registration process. There’s no cost to join as a basic vendor on our marketplace.
How do vendors receive payments?
Vendors can receive payments through cryptocurrency. We support various EVM-based blockchain networks, offering secure and commission-free transactions.
What are the vendor fees?
- No platform registration fees
- No commission fees on crypto payments
- Only standard blockchain network gas fees apply
Cryptocurrency Payments
Which cryptocurrencies do you accept?
We currently accept payments through EVM-based blockchain networks. The specific networks and tokens are displayed during checkout.
Is it safe to pay with cryptocurrency?
Yes! We use CryptoPay, a secure payment gateway that ensures safe peer-to-peer transactions. All payments go directly between buyers and sellers.
Do I need special knowledge to pay with crypto?
No special knowledge is required. Our checkout process guides you through each step, and we provide clear instructions for making payments.
Customer Support
How do I contact support?
You can reach our support team through:
- Contact form on our website
- Email: [Your support email]
- Discord community
What if I’m not satisfied with my purchase?
Contact the vendor directly through our platform messaging system. If you need additional assistance, our support team is here to help resolve any issues.
Community
How can I get involved in the KrabiLife community?
- Join our Discord server
- Follow our blog
- Participate in community events
- Share your experiences and reviews
- [Add any other community features you offer]
Do you organize local events?
[Not yet, but probably]
Technical Issues
What should I do if I can’t complete my purchase?
- Clear your browser cache and cookies
- Try a different browser
- Contact our support team if issues persist
How do I reset my password?
Click the “Forgot Password” link on the login page and follow the instructions sent to your email.
Privacy & Security
How do you protect my information?
We prioritize your privacy and security by:
- Using secure payment processing
- Never storing sensitive payment information
- Protecting personal data according to privacy laws
- Implementing standard security protocols
What is your refund policy?
[Add your specific refund policy details]
Can’t find what you’re looking for? Contact our support team for assistance.